Maintenance and inspections
Small problems caught early cost far less than large ones. We keep an eye on your property so you do not have to.
Inspections
We visit your property on the schedule set out in your management agreement and report on its condition, with photos. Inspections cover the state of the property, signs of damage or wear, and whether the tenant is looking after it.
Maintenance and repairs
Routine maintenance coordinated with approved contractors
Emergency repairs handled promptly, with you informed
Renovations coordinated from quote to completion
Tenant repair requests received and triaged by us
How a repair request works
Tenant reports the issue
Through our maintenance request form, marked as emergency, urgent or routine.
We assess and arrange
We assess the issue and arrange an approved contractor.
You stay informed
You are told what happened and what it cost, and it appears in your statement.
Inspection and monitoring for empty properties
Whether your property is occupied or empty, we are on hand to deal with problems. For owners who are not renting out, our monitoring service gives you peace of mind. Our team carries out weekly security and service checks as required, including:
Inspecting doors, windows and shutters for security
Checking electricals and turning them off when the property will be vacant
Defrosting the freezer when required
Descaling the kettle when required
Cleaning air-conditioning filters when required
Reading electric and water meters, to detect abnormal usage
Ensuring external fixtures and fittings are intact
Putting away outside furniture as required
Checking your post
24/7 call-out for any problems
Every visit is logged with notes and photos, and we send you a report whenever you ask for one. Additional costs, such as postage abroad or the cost of repairs, are charged separately.